Bank feeds are currently unavailable
May 17, 07:48 UTCResolved - We're happy to report that everything is back to normal and stable. We appreciate your patience while this problem was resolved!May 17, 06:57 UTCMonitoring - Bank feeds are...
View ArticleSecurity notice emails being sent to some ASB Bank users
Jun 7, 21:55 UTCIdentified - Some ASB Bank (New Zealand) customers may have received a security notice email warning about a login from the United States of America.These logins are a normal part of...
View ArticleBank Feed Partner Yodlee undergoing scheduled maintenance
Aug 8, 21:53 UTCResolved - We can confirm that everything is back to normal with Yodlee bank feeds now. Appreciate all your patience while this was resolved!Aug 8, 20:22 UTCMonitoring - Yodlee bank...
View ArticleBank feed issues affecting some users
Aug 11, 01:29 UTCResolved - The issue at Yodlee with old bank feeds has now been resolved, and everything is now back to normal. Thanks for your patience!Aug 11, 01:05 UTCMonitoring - Our monitoring...
View ArticleSalt Edge connections are currently unable to be synced or updated
Sep 22, 13:29 UTCResolved - Salt Edge feeds appear to be back online now. We'll continue monitoring this side. Thanks for your patience!Sep 21, 23:23 UTCInvestigating - Salt Edge, our data partner for...
View ArticleYodlee bank feeds experiencing time out issues
Nov 2, 07:38 UTCResolved - Happy to report that all issues with timed out Yodlee bank feeds have now been resolved, and we're seeing good success rates across the board. We're sorry for the...
View ArticleBank feeds undergoing scheduled maintenance
Jan 31, 00:29 UTCCompleted - All bank feed services are back up and running, and everything has returned to normal. Thanks for your patience!Jan 31, 00:19 UTCVerifying - Maintenance has completed, and...
View ArticleApplication downtime for maintenance
Mar 22, 05:55 UTCCompleted - Maintenance is now confirmed complete, and everything is back to normal for all PocketSmith applications, web and mobile. As always, please get in touch if you have any...
View ArticleUp to 15 minutes intermittent service for maintenance
THIS IS A SCHEDULED EVENT Apr 6, 02:00 - 02:15 UTCApr 5, 02:13 UTCScheduled - We've scheduled some maintenance for the PocketSmith servers, which may result in patchy service for up to 15 minutes. It's...
View ArticleBank feed server maintenance may cause up to an hour intermittent service
Apr 28, 03:35 UTCCompleted - The scheduled maintenance has been completed, and any requests that failed due to the maintenance have been reprocessed. Thanks for your patience!Apr 28, 02:00 UTCIn...
View ArticleBank feed currently undergoing unexpected outage
Jun 21, 08:27 UTCResolved - The bank feed outage has been resolved, and everything has returned to normal now. Please reach out if you're experiencing any ongoing issues. Thanks for your patience!Jun...
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View ArticlePayments provider experiencing outage, affecting all payment related actions
Feb 5, 05:32 UTCResolved - No errors have occurred with credit card processing for well over an hour now, and everything appears to be back to normal now. Appreciate all your patience while this...
View ArticleUnexpected outage
Feb 17, 20:35 UTCResolved - The web application is back up and running. Thanks for your patience!Feb 17, 20:18 UTCMonitoring - We can confirm that access has returned to normal, but we're continuing to...
View ArticleUpstream data provider Yodlee experiencing outage
Feb 18, 00:23 UTCResolved - Can confirm that this problem is now resolved, and Yodlee bank feeds are back to normal. Thanks for your patience while this problem was resolved!Feb 18, 00:04 UTCMonitoring...
View ArticleIntermittent application downtime due to upstream network issue
Jun 12, 09:03 UTCResolved - Everything is now back to normal and operational, thanks for your patience!Jun 12, 07:00 UTCMonitoring - We've identified the part of the networking chain which was causing...
View ArticleUnexpected network connectivity issue
Jun 27, 02:30 UTCResolved - This incident has been resolved.Jun 27, 00:55 UTCMonitoring - Network connectivity has been restored, and all services are available again. We'll continue monitoring on this...
View ArticleDelays in transactions being imported from bank feeds
Jul 19, 07:45 UTCResolved - The backlog has cleared, and there will no longer be any delay in importing bank feed transactions. Thanks for your patience while this was worked through!Jul 19, 07:45...
View ArticleDelays in transactions being imported from bank feeds
Jul 31, 11:58 UTCResolved - The backlog of imports has now cleared, and importing transactions from bank feeds after a sync has returned to normal. Thanks for your patience!Jul 31, 10:06 UTCMonitoring...
View ArticleDegraded performance for bank feeds, application-wide slowdowns occurring
Jan 26, 05:20 UTCResolved - Normal service has resumed, and feeds are syncing without issue. All backlogs have cleared, with transactions arriving right after syncs have completed.Thank you for your...
View ArticleDelays in transactions showing in PocketSmith from Feeds
Feb 19, 00:04 UTCResolved - Feeds are now back to normal, we appreciate your patience!Feb 18, 22:51 UTCUpdate - We're making good progress on clearing the backlog, but it's taking a little longer than...
View ArticleSlow load times for Feeds
Mar 27, 20:18 UTCResolved - This incident has been resolved.Mar 27, 04:35 UTCMonitoring - Our upstream provider is investigating the issue; in the meanwhile, we have implemented a workaround which...
View ArticleUnexpected Pocketsmith outage
Apr 4, 20:16 UTCResolved - Everything is back to normal now, and bank feeds are syncing without issue nor delay. Thanks for your patience while this issue was resolved, sorry again for the...
View ArticleDelays in transactions being imported from Feeds
Apr 4, 23:51 UTCResolved - This issue has been resolved, and all backlogs have cleared. We appreciate your patience!Apr 4, 21:58 UTCMonitoring - Mitigations have been put in place, and all new Feed...
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